Navigate Support Form

Reporting User-If you are submitting this form for someone else, you will need to provide their information for tracking purposes.

First Name

Last Name

Email

Description of service request or feedback:

Requesting New or Updating Employee Access Requesting New or Updating Office Info/Access Reporting an Outage/Malfunction Updating/Adjusting a Student Profile Requesting Termination of Access Request Name Change on Profile Reporting Texting Opt-Out (May submit multiple IDs)

Other:

Please Enter Correct Name*

First Name

Last Name

Email of the Changing User*

If you are submitting this form for someone else, you will need to provide their information for tracking purposes.

Please select the option that best fits your role/position*

Student Staff Member Professional Staff Member/Administrator Professor/Instructor

Other:

Supervisor Name*

First Name

Last Name

Supervisor Email*

Will be sent confirmation to update access

Please describe the issue

Current Office Title

You can also include a short description of duties or a similar user's profile. If you are submitting this form for someone else, you will need to provide their information for tracking purposes.

Please attach a copy of your CU:FERPA training certificate*

No File Chosen

File uploads may not work on some mobile devices.

Log in to UCDAccess. In the navigation menu (upper right), click the NavBar (three bars). Click CU Resources, then Training. Click the Skillsoft tile. In the Search Content box, enter the course title and hit Enter or click the magnifying glass icon. Locate the course and click Launch. The course will open in a pop-up window.

Screenshot of Issue (if applicable)

No File Chosen

File uploads may not work on some mobile devices.

Location Name

Default Appointment Length

Kiosk Configurations*

Allow Students to Add Themselves to a Specific Staff User's Queue when Checking in for Drop-in Visits Allow Students to Add Themselves to the First Available Queue when Checking in for Drop-in Visits

Student Restrictions & Limits

i.e. student major/minor, category, service indicator, academic standing, admit type

Student Scheduler Configurations

Allow Students to Schedule Appointments within Student Scheduler Do Not Allow Students to Schedule Appointments within Student Scheduler

Allow Students to Request Appointments within Student Scheduler

Yes No

Email Receiving Appointment Requests*

Student Scheduler Configurations

Number of Hours Ahead of Time Students are Allowed to Schedule an Appointment

minimum amount of time between the scheduling and the start of the appointment

Number of Days into the Future Students are Allowed to Schedule an Appointment

maximum amount of time between the scheduling and the start of the appointment

Number of Hours in Advance Students are Allowed to Cancel an Appointment before it starts

minimum amount of time considered between cancelled appointment and no-show appointment

Max Number of Appointments Students can Create per Day, per Service

Max Number of Upcoming Appointments Students can Have at Any Given Time, per Service

Weekly Appointment Time Limit per Service

Thank you for submitting a Navigate support request. A Student Success Initiatives team member will be in touch shortly.